Sabarimala Covid-19 Rules, Guidelines Temple

 

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Sabarimala Online Services

Sabarimala COVID-19 Bottom of Form

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Guidelines

COVID-19

1. Pilgrims have to bring Covid negative certificate (RT-PCR) issued within 72 hours of darshan date/ Two dose vaccination completion certificate.
2. Kindly co-operate with Sabarimala temple authorities with regards to COVID-19 and security measures under taken.
3. Pilgrims must use Face Masks, Maintain social distancing and Wash hands frequently.
4. Pilgrims should follow the latest COVID-19 norms issued by the Central Government.
5. Pilgrims with COVID-19 history will not be allowed for booking of Virtual Q.
6. Devaswom reserves the right to refuse Darshan to Pilgrims if found with COVID symptoms or violating COVID guidelines.
7. Devotees having post covid health issues are advised to take medical opinion before undertaking the pilgrimage.

 

Registration

1. Only registered user can book online services.
2. For user registration, the minimum age is 18 yrs.
3. Photo image format should be JPG/JPEG/PNG/GIF with size less than 1 MB.
4. Any of the valid photo ID proof details are accepted – Aadhaar/ Voter ID.
5. Devotee should carry the original ID proof provided at the time of booking for availing the services.
6. After submitting the registration form, an OTP will be sent to the registered mobile number for verification and account activation.
7. Without registration, user can check availability of Virtual-Q.
8. One registered user can add as many members as pilgrims into Pilgrim List in their respective account.

 

Booking of Virtual-Q

1. Only the registered user can book for VQ facility.
2. All Virtual Q Coupons are being made available for booking free of cost.
3. No money should be paid to anybody for securing Advance Virtual Q Coupons.
4. In case anybody is seeking money for securing Virtual Q coupons, please report to sppcc.pol@kerala.gov.in
5. Bookings for Virtual Q coupons can be done up to 1 day in advance of the Darshan availing date, subject to availability of quota.
6. The user can book for a group limited to 5 pilgrims at a time.
7. The user will be able to do group booking if and only if the group contains at least one member having age 18 years or above.
8. Female/Others gender pilgrims with age between 10 years and 50 years will not be allowed for Darshan.
9. Virtual-Q booking is not required for children with age below 5 years.
10. Valid Photo ID No – Aadhaar or Voter ID should be furnished for each pilgrim while booking.
11. Pilgrims with age between 5 to 18 years can furnish College/ School ID as valid ID / age proof.
12. Uploading Photo is mandatory for each pilgrim.
13. Even though a pilgrim can be member of many groups, only one booking will be allowed for a pilgrim. Further booking for a pilgrim is subjected to the following conditions

a. After availing Darshan that have been booked previously.

b. Immediately after cancelling the current booking.

c. After the expiry of the current booking date.

14. Each pilgrim should produce the original ID card at verification counters for getting the benefit of VQ booking.
15. On registering/booking VQ, Kerala Police does not ensure any Darshan for any pilgrim.
16. All transactions related to Virtual Q can be retrieved from the Transaction History section available in My Account.
17. Pilgrims can either carry the printout of the Advance Virtual Q coupon or can show the coupon on their Mobile phones at the time of verification- Nilakkal / Pampa and proceed towards Sannidhanam in a proper and guided Queue line system in strict adherence to COVID-19 guidelines after successful verification.
18. Pilgrims can have only 10 active Virtual-Q coupons from a single account at any particular time.

 

Prasadams

1.    Prasadam receipts are available seperately please carry along with Darshan Coupons.
2. Pilgrims can opt to book Prasadams well in advance while booking tickets for Virtual Q.
3. Each pilgrim can purchase a maximum of two Aravana & one quantity of Appam/ Abhishekam Ghee/ Vibhoothi/ Manjal & Kumkuma.
4. Respective amount has to be paid online at the time of Virtual Q booking.
5. All transactions related to Prasadams can be retrieved from the Transaction History section available in My Account.
6. Pilgrims need to retain the receipts and produce (show) them at the respective counters to collect the Prasadams.
7. The maximum grace period to collect prasadam will be one day post the availing date and only on the temple opening days, post that the transaction will be considered cancelled and the money will be deposited in the Devaswom Corpus fund.
8. If VQ booking is cancelled, Prasadam bookings will be automatically cancelled.
9. No refund will be issued, if in case pilgrim cancels the transaction.
10. Please bring your own bags to collect the Prasadams and cooperate to make Sabarimala a plastic free zone.

 

 

Cancellation and Refund

1. Cancellation of Virtual Q Coupons is allowed up to one day before the day of availing Darshan.
2. Any other paid service availed along with Virtual Q is automatically cancelled and the money thus collected will not be refunded to the pilgrim and will be deposited in the Devaswom Corpus fund.
3.If amount is deducted from the user bank account and service is not booked, the amount shall be refunded to the user account at the discretion of Devaswom Board.

 

FAQ’s

1.Who can avail the Online Services?

Only registered users can avail services.

 

2.What is the age restriction to register?

Anyone with age 18 years or above are only eligible for online registration and start availing the services.

 

3. What are the Services available for a registered User?

Only Virtual Q (Darshan) & Prasadams is available as of now. Other Services like Accommodation / Kanikka - Hundi/ Pooja/ Donations / Publications will be made available shortly.

 

4. Does an e-mail ID or Mobile Number act as a Username?

Yes, either an e-mail ID or Mobile number used during registration is your username.

 

5.What are the ID proofs being accepted for registration?

Any one of the following valid ID proofs are accepted:
- Aadhaar Card
- Voter Card
Devotee should carry the original ID proof provided at the time of booking for availing the services. The ID proof will be manually verified at verification counters before you avail the services.

 

6. Who can check the availability of Darshan?

Both registered and non-registered users can check the availability of Darshan.  

 

7. How do I check my booking details?

All the service transactions are available under the 'Transaction History' tab for a registered user.  

 

8. What is the age restriction to avail the Services?

Male pilgrims with age above 5 years /Female and Other gender pilgrims with age between 5 years and 10 years and above 50 years will be eliglbe to book and avail Virtual-Q service.
Virtual-Q booking is not required for children with age below 5 years.

 

9. Will I receive any SMS or e-mail notification after booking Darshan?

Yes, the registered user will receive a text message (SMS) and an e-mail will be sent to the registered e-mail address with relevant details for all successful and failed transactions.

 

10. How can I collect my Prasadam?

Pilgrims can collect prasadam at the respective counters by producing the prasadam receipt. The grace period to collect the prasadam will be one day post the availing date and only if the temple is opened.

 

 

11. What is the Cancellation Policy?

Cancellation of Virtual Q Coupons is allowed up to one day before the day of availing Darshan. There is no facility to prepone or postpone any service. If VQ booking is cancelled, Prasadam bookings will also be cancelled automatically.

 

12. What is the Refunds policy?

1. If the user cancels any paid service, the money thus collected for the services will not be refunded and will be deposited in the Devaswom Corpus fund.
2. If amount is deducted from the user bank account and service is not booked, the amount shall be refunded to the user account at the discretion of Devaswom Board.

 

13. What if I forget my password or my account is locked?

You can reset / unlock your account & password using registered Mobile Number.
1. Click 'Forgot / Unlock Password'.
2. Enter the registered Mobile Number.
3. Click Submit. OTP will be sent to your registered Mobile Number.
4. Enter the OTP and submit.
5. You will be prompted to enter a new password.

 

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